Terms of Service

1. Who the parties are

These terms are an agreement between us and you as the operator of accommodation. Guests who book through a property’s website or widget are not parties to them: their agreement to stay is with the property, not with us.

We provide software. We do not run, own or guarantee any property that uses it.

2. Accounts

• You must be at least 18 and legally capable, or authorised to act for the business you register.
• What you give us must be true, and you keep it up to date. We may ask you to confirm your email address, and at times a new account needs our approval before it can create an organization.
• You keep your password and API keys secret and are responsible for everything done with your account. Tell us at once if you think it has been misused.
• One person, one account. Other people are invited to your organization with a role each; the organization’s owners are responsible for whom they invite and the roles they give.

3. The service

Dezlio helps you manage properties, rooms, rates, bookings, guests, payments and payouts; provides an API, a widget and a WordPress plugin so guests can book on your site; and synchronises calendars with other sales channels through iCal links.

Room availability is protected by our system at the moment of booking. Calendar sync with other channels (for example Airbnb or Booking.com) depends on how often those channels read and publish their calendars, so there is always a delay; we cannot fully prevent a double booking made outside Dezlio, and resolving one is your responsibility.

We may add, change or stop features. We announce changes that matter ahead of time.

4. Your duties as an operator of accommodation

• The property information, prices, photos and cancellation terms you show must be true, and you must honour the bookings you accept.
• You comply with the laws that apply to your business, including licences, taxes and levies. Tax on your income is your responsibility.
• You decide why and how your guests’ data is used. You must tell guests how their data is used and have a lawful basis for it. For guest data we act on your behalf (see the Privacy Policy).
• You keep your API keys and calendar links safe, and revoke them if they leak.

5. Payments, fees and payouts

Guests’ payments are processed by a third-party payment provider. We do not store card numbers. A verified notice from the payment provider, not the page a guest sees after paying, is what we treat as proof that a payment succeeded.

On bookings paid through Dezlio we deduct a platform commission and account for the payment provider’s fee according to the fee schedule in force, as shown in the dashboard. The schedule may change with notice; the fees in force when a booking was made are recorded on that booking and do not change because the schedule changes later.

Your balance is computed from our records of money, which cannot be altered; corrections are made by adding new entries, not by changing old ones. Funds become withdrawable under the rules shown in the dashboard.

Payouts go to a bank account in your name that we have verified, above the minimum shown in the dashboard. We may delay or refuse a payout where fraud, a dispute, a legal duty or a mismatched account is suspected. If a transfer fails or the bank returns it, the money goes back to your balance.

Refunds to guests follow the cancellation terms of the booking. For bookings sold on the platform’s terms, the platform’s cancellation fee applies as shown to the guest when they booked.

We are not a bank, and your balance is not a deposit.

6. What you must not do

• break the law, other people’s rights, or the terms of the payment provider and sales channels you connect;
• show false properties or prices, or take payment for rooms you do not provide;
• abuse the service: harvest data in bulk, evade limits, test security without our written permission, or disturb how the systems work;
• upload photos or other content that infringes copyright, privacy or the law;
• use guest data for anything other than running the accommodation, or share it without a lawful basis.

7. Content and intellectual property

The data, photos and text you enter remain yours. You give us a limited right to store, process and display them solely to provide the service to you, including showing them to guests on your site or widget. You warrant that you have the right to that content.

The Dezlio software, brand and design belong to us or our licensors. You get a limited, non-exclusive right to use them while your account is active.

8. Availability

We work to keep the service running and to back up data, but we do not promise uninterrupted service. Maintenance and events outside our control (including outages at payment providers, email providers or sales channels) can affect it. There is no written service level unless agreed separately.

9. Suspension and ending

We may suspend or close an account or organization if you break these terms, if there is a risk to guests, other users or security, or if the law requires it. We tell you why where we can. While an organization is suspended its members cannot use it and its widget and API keys stop working; nothing is deleted, and everything comes back when the suspension is lifted.

You may close your own account or organization at any time from the dashboard. Deletion takes effect after a grace period and can be cancelled until it ends. After that personal data is deleted or anonymised as the Privacy Policy describes; financial and security records we must keep remain without your identity, apart from what the Privacy Policy names.

An organization that still has bookings in progress, funds not yet settled or a payout under way cannot be closed until that is finished.

10. Limits of liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect loss, lost profit or reputation, or disputes between you and your guests or sales channels, and our total liability to you for all claims relating to the service is limited to the fees you paid us in the 12 months before the claim.

This limit does not apply to anything the law does not allow to be limited, including liability for our intent or gross negligence.

11. Indemnity

You hold us harmless from third-party claims (including from guests and authorities) arising from the content you show, the accommodation you run, or your breach of these terms or the law, to the extent the claim is not caused by our fault.

12. Changes to these terms

We may change these terms. For changes that matter we tell you by email or in the dashboard at least 14 days before they apply. If you disagree you may close your account before they apply; using the service afterwards means you accept them. The version in force is the one dated above.

13. Governing law and disputes

These terms are governed by the law of the Republic of Indonesia. We try to settle disputes by discussion first; failing that, they are settled in the competent district court in Indonesia.

These terms are made in Indonesian with an English translation. If they differ, the Indonesian version prevails.

14. Contact

The operator’s details and contact address are on dezlio.com.